Privacy Policy

Last updated: November 5, 2024

At EvaDrag, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our template builder service.

1. Information We Collect

1.1 Personal Information

  • Name and email address
  • Billing information and transaction history
  • Company information (if provided)
  • Zoho account integration details

1.2 Usage Data

  • Log data and device information
  • Template creation and usage statistics
  • Feature interaction data
  • Performance analytics

2. How We Use Your Information

We use collected information for:

  • Providing and maintaining our services
  • Processing your transactions
  • Sending service updates and notifications
  • Improving our platform and user experience
  • Customer support and communication
  • Security and fraud prevention

3. Zoho Integration Privacy

When you connect your Zoho account:

  • We only access data necessary for template functionality
  • Your Zoho credentials are never stored on our servers
  • Integration data is encrypted in transit and at rest
  • You can revoke access at any time

4. Data Storage and Security

  • Data is stored in secure AWS facilities
  • We use industry-standard encryption protocols
  • Regular security audits and penetration testing
  • Employee access is limited and monitored

5. Data Sharing and Third Parties

We may share data with:

  • Service providers (hosting, billing, analytics)
  • Zoho (for integration purposes)
  • Legal authorities when required by law

6. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and security
  • Preference storage
  • Analytics and performance monitoring
  • Feature optimization

7. Your Privacy Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of marketing communications

8. Data Retention

We retain your data for:

  • Active accounts: Duration of service usage
  • Cancelled accounts: 30 days post-cancellation
  • Transaction records: As required by law

9. International Data Transfers

Data may be processed in countries where we operate. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • EU-US Privacy Shield compliance
  • Data processing agreements

10. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children.

11. Data Breach Procedures

In case of a data breach, we will:

  • Notify affected users within 72 hours
  • Provide detailed impact information
  • Take immediate remedial action
  • Cooperate with authorities

12. Policy Updates

We may update this policy periodically. Changes will be notified via:

  • Email notifications
  • In-app notifications
  • Website announcements

13. Contact Information

For privacy-related inquiries:

  • Email: info@evadrag.com